The Vitro Concierge Program™ is designed to help ensure supply-chain success for large or complex construction projects fabricated with Vitro Architectural Glass (formerly PPG glass) products. It is available at no cost to members of the Vitro Certified™ Network.
Although most projects, even larger ones, can be handled through the normal Vitro Certified™ Network supply chain with standard Vitro Glass inventory, some projects with atypical glass configurations or non-standard glass components require extra production and logistics management.
The Vitro Concierge Program™ provides customized coordination through a dedicated Vitro Concierge Program™ Manager who will provide priority access to Vitro Glass’s inventory and glass-production scheduling.
Step 1: Register the project or reserve the glass.
Glaziers: After you have been awarded a project, REGISTER the project by completing the online project consideration form or by calling 412-820-8004. We will evaluate the project and, if appropriate, register it as a formal Concierge Project. Early registration provides your Vitro Certified™ Fabricator with a priority claim to Vitro Glass’s future inventory or production over non-concierge projects.
If the project does not warrant Concierge enrollment, it will be entered into Vitro Glass’s demand forecasting process, and your Vitro Certified™ Fabricator will have priority status over non-member customers.
Vitro Certified™ Fabricators: After you have been awarded a project, RESERVE the project’s estimated glass quantities by completing the online project consideration form or by calling 412-820-8004. We will evaluate the project and, if appropriate, RESERVE the specified glass products and quantities from existing inventory or future production schedules.
Step 2: Provide project information, overall timing and required glass-delivery dates.
The Vitro Concierge Program Manager will contact you to:
Step 3: Enjoy Vitro Certified™ fabricated glass arrival, quantity and size success!
Equipped with detailed project information, the Vitro Concierge Program™ Manager will communicate the project’s glass requirements, including logistics, production and customer service and sales, to Vitro Glass personnel. You will be contacted promptly about:
It is very important that you communicate with us as soon as possible if there are any changes regarding your project.
To learn more about the Vitro Concierge Program™, download our brochure, email the Vitro Concierge Program Manager or call 412-820-8004.