Vitro Architectural Glass Launches Live Chat Support for Architects and Glazing Contractors on vitroglazings.com
Vitro’s new live chat tool was developed to provide responsive, real-time design support to architects, designers and glazing contractors, many of whom may be working from home offices.
PITTSBURGH, Monday, April 20, 2020 – Vitro Architectural Glass announced that architects, designers and glazing contractors can now access a new live chat service available throughout www.vitroglazings.com. Operated by Vitro’s Architectural Services team, the live chat service is available 8 a.m. to 5 p.m., Eastern Standard Time, Monday through Friday.
The tool was developed primarily to provide responsive, real-time design support to architects and other design professionals, many of whom may be working from home offices. Emily Losego, architectural services team leader, Vitro Architectural Glass, said the introduction of the live chat service is part of Vitro’s ongoing effort to enhance its real-time support services for architects, specifiers and glazing contractors.
Operated by Vitro’s Architectural Services team, the live chat service is available 8 a.m. to 5 p.m., Eastern Standard Time, Monday through Friday.
“We’ve received numerous requests from design professionals for a live chat function over the years,” she explained. “Now we have the capability to provide live responses to their questions within minutes, whether they prefer to contact us electronically or reach us by phone. That enables us to help at every stage of the design process, from product evaluation to specification to sample requests.”
Since the live chat service debuted on March 2, architectural service representatives from Vitro Glass have answered questions from addressing available products to selecting the right glass for specific projects. Other topics have included selecting glass tints and spandrel colors, recommended glazings for the clearest glass and advice about fabrication-related issues.
During hours when the live chat service is not available, architects, designers and glazing contractors can contact architectural services representatives through Vitro’s web contact form at www.vitroglazings.com/contact/ or by calling 1-855-VTRO-GLS (887-6457).
Solarban® and Starphire Ultra-Clear® are registered trademarks owned by Vitro
About Vitro Architectural Glass
Vitro Architectural Glass, part of Vitro, S.A.B. de C.V. (BMV:VITROA), the largest company of its kind in the Americas, manufactures a range of industry-leading, energy-efficient products such as Solarban®, Sungate® and Starphire Ultra-Clear® glasses at U.S. plants in Carlisle, Pennsylvania; Fresno, California; Salem, Oregon; and Wichita Falls, Texas. Committed to sustainable manufacturing processes and products, the company also operates one of the world’s largest glass research and development facilities in Pittsburgh and four residential glass fabrication plants in Canada. Upholding the values of “Together, We See Further” across the architectural, automotive and containers markets, Vitro strives to realize the power of partnership to ensure that projects meet or exceed ever-evolving sustainability expectations as well as glass requirements. For more information, please visit www.VitroGlassHub.com.